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3-1-1 contact centre metrics
Contact Centre Metrics refer to the number of calls presented, handled, and abandoned at the Centre, as well as the average speed of answer by Customer Service Representatives (CSRs), the combination of which service level percentages are derived.
Note
The 3-1-1 program was officially launched on June 15, 2009.
Data currency
Data extract on this website is updated monthly.
Data accuracy
Contact Centre Metrics are generated from data in the phone system.
Websites for further information
Dataset schema
JSON Schema
The following JSON object is a standardized description of your dataset's schema. More about JSON schema.