3-1-1 case volume

Case data is a subset of the interactions dataset and refers only to those call types that generate a service request to a department.

Data access

This dataset has not yet been converted to a format compatible with our new platform. The following links provide access to the files from our legacy site:

Dataset schema (Attributes)

  • Department: Name of an organization unit at the City of Vancouver
  • Division: The group within a department at the City of Vancouver responsible for the case
  • Case Type: Specific type of case

Note: Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type.


The 3-1-1 case management system started collecting case data on June 1, 2009.

Data currency

The extract on this website is updated monthly.

Data accuracy

Data is electronically extracted from the 3-1-1 case management system.

Websites for further information

Dataset schema

JSON Schema

The following JSON object is a standardized description of your dataset's schema. More about JSON schema.