3-1-1 case volume
Case data is a subset of the interactions dataset and refers only to those call types that generate a service request to a department.
This dataset has not yet been converted to a format compatible with our new platform. The following links provide access to the files from our legacy site:
Dataset schema (Attributes)
- Department: Name of an organization unit at the City of Vancouver
- Division: The group within a department at the City of Vancouver responsible for the case
- Case Type: Specific type of case
Note: Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type.
The 3-1-1 case management system started collecting case data on June 1, 2009.
The extract on this website is updated monthly.
Data is electronically extracted from the 3-1-1 case management system.
Websites for further information
The following JSON object is a standardized description of your dataset's schema. More about JSON schema.